This support option is designed for clients who need one-time service or occasional server support, have urgent situations and looking for the fastest possible remote resolution.
This is also the best choice for clients who need regular support on hourly basis, but do not want to sign up for a monthly plan.
You contact us with you request. We evaluate your project, give you our professional recommendations and provide you with accurate time and cost estimation.
Once you approve the estimation, we schedule the job with you, provide you with all necessary instructions, get access to your server and proceed with the job.
During the process of work you will get 24/7 access to our technical team. You will be able to ask questions, send requests. We will constantly keep you informed about your task progress.
Upon completion of a task or a project, we send you our report and give you our further recommendations, if needed.